Refund Policy

Effective 27 October 2026

This is an English translation. If it differs from the Indonesian version, the Indonesian version applies.

The Pro plan is paid in advance and does not renew automatically, so you will never be charged without knowing.

We give a full refund if

• Your payment succeeded but Pro was not active within 1 x 24 hours and we cannot fix it.
• You were charged twice for the same order.
• You request a refund within 3 days of your first Pro purchase (once per account).

Otherwise

The remainder of a period already under way is not partly refunded. Pro stays active until the end of the period, then your account returns to Basic with no loss of data.

How to request one

Email [email protected] with your order number and Telegram username. Approved refunds are processed within 7 business days to the original payment method or an account in your name.